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Initial Disclosure Document (IDD)
Please read this document as we are processing your application for car finance to
purchase your new car from us.
Who regulates us?
The Financial Conduct Authority (FCA) is the independent regulator of financial
services. Use this information to decide if our services are right for you.
RightDrive (UK) LTD (Unit C1 Cranleigh Road, Fareham, PO16 9DR) is authorised
and regulated by the Financial Conduct Authority (FCA) (our registration number is
674512). Permitted activities include advising on and acting as a credit broker not a
lender.
It is important to note that the information provided by you may be passed to one or
more finance lenders that may conduct a search of records held by other credit
reference agencies is correct and accurate.
Does RightDrive (UK) LTD t/a RightDrive Car Finance receive commission?
The lender typically pays us a commission to us for introducing you to them,
calculated by reference to the vehicle model or amount you borrow. all interest
rates are set by the lender concerned and individual to each customer. We do not
charge you a fee for our services. Whichever lender we introduce you to, we will
typically receive commission from them based on either a fixed fee or a fixed
percentage of the amount you borrow.
All finance applications are subject to status, terms and conditions apply, UK
residents only, 18s or over, Guarantees may be required.
Since you make this application through us a credit broker, credit checks may
appear on your file lodged by finance companies who you have not dealt with
directly.Those agencies will record details of such searches, which may be seen by other
lenders when assessing applications from you and other members of your
household in the future.
Basis of our Service - Finance
We have taken steps to ensure that if, in the course of advising you, we make a
recommendation; such recommendation will be suitable for your demands and
needs at the time the recommendation is made. In assessing your demands and
needs we may seek such information about your personal circumstances and
objectives as might be relevant in order to enable us to identify your requirements.
It is important that you provide us with accurate and relevant information.
You WILL NOT receive advice or recommendation from us for insurance or finance
products. We may ask some questions to narrow down the selection of products
that we provide details on. You will then need to make your own choice about how
to proceed.
Finance Lender Commission
We typically earn a commission either fixed or Percentage of lend amount for
introducing you to our panel of lenders, but this does not influence the interest rate
you’re offered in any way.
Your Protection
We always aim to provide a first class service, however if you have any cause for
complaint any enquiry can be raised by either email, in writing or by telephoning
complaints@rightdrive.co.uk, 02393 378474. Should you remain dissatisfied you
have the right to ask the Financial Ombudsman Service to review your case. You
should write to the Financial Ombudsman Service, Exchange Tower, London,
E149SR. Telephone 0800 023 4567 or 0300 123 9123. Web address www.financial-
ombudsman.org.uk. Details of RightDrive (UK) LTD's authorisation can be
confirmed by contacting the FCA on 0800
111 6768 or by visiting the FCA's website http://www.fca.org.uk/register
As an organisation we are committed to treating our customers fairly, before, during
and after a sale.
Before the sale you can expect:
To have any significant and unusual exclusions or exceptions to the policy brought
to your attention.
A clear statement of price, including where applicable a breakdown of any interest
charges.
Details of your cancellation rights and our complaints procedure.
Copies of your policy documentation or information as to when these documents
will be dispatched.After the sale you can expect:
Not to encounter any barriers to canceling your policy within regulatory agreed time
frames.
To have any complaint dealt with in a timely and professional manner.
If at any time you feel you have not been treated fairly by any member of our staff
please contact us at the address or telephone number above.
Finance lenders will cross-check information with other lenders to prevent fraud and
may also use this information for statistical, marketing and debtor tracing purposes.
Due to recent GDPR Rules it is important you know where we send your personal
data. We use Your Information in the following ways:
• To contact you from time to time about our other financial products or
services (which are Vehicle finance, Vehicle insurance, Vehicle purchase,
Credit score services and GAP Insurance) by email and/or SMS, which we
will only do with your express consent.
• You have the right at any time to stop us from contacting you for marketing
purposes. If you no longer wish to be contacted by us for marketing
purposes, please email us on admin@rightdrive.co.uk
• To contact you and any person referred to by you in connection with your
application or enquiry;
• To process and respond to requests, enquiries and complaints received from
you;
• To identify a lender or other product provider and arrange for the provision of
the loan or other products and services requested by you;
• To communicate with you about products and services provided to or
requested by you; To update Our records;
• To analyse trends and profiles and carry out assessment and analysis
(including credit and/or behavior scoring, market and product analysis);
• For audit purposes;
• To carry out customer satisfaction research;
• To prevent or detect fraud;
• To meet Our regulatory compliance and reporting obligations;
• To ensure that content from RightDrive Car Finance is presented in the most
effective manner for you and your computer;
• To develop and improve Our services to you and notify you about changes to
Our services; To enable third parties to carry out any of the above purposes
on Our behalf;
• Direct Marketing Consent - RightDrive
We would like to, on occasion, send you information about products, services and
promotions we feel may interest you. By applying online you have consented to
being contacted via email and text to discuss your application & approval.
“RightDrive Car Finance LTD is Authorised and Regulated by the Financial Conduct
Authority.Links to the finance houses we use for further details of their privacy policies should
you wish to view them.
Lender Privacy Policy
RightDrive Car Finance https://www.rightdrive.co.uk/privacy-policy
Oodle Car Finance https://oodlecarfinance.com/privacy-policy/
Blue Motor Finance https://bluemotorfinance.co.uk/
CustomerPrivacyNotice
Car Finance Genie https://carfinancegenie.co.uk/privacy-policy/
Finclusion https://www.finclusion.co.uk/privacy-notice
Advantage Finance https://www.advantage-finance.co.uk/home/
privacy.asp
Go Car Credit https://gocarcredit.co.uk/privacy-notice/
First Response Finance https://www.firstresponsefinance.co.uk/ about/
privacy-policy/
Dominion Finance https://dominionfinance.co.uk/privacy-notice/
You have the right to receive a copy of the information a lender/agency holds about
you if you apply to them in writing and pay a fee. it is important that the information
you give regarding this application is true, accurate and is a full disclosure of all
relevant information.
RightDrive (UK) LTD t/a RightDrive Car
Finance
Unit C1 Cranleigh Road, Fareham, PO16